15. FAQ

No. WAVE IPTV is an IPTV player and does not provide any content. You must import your own access (M3U, Xtream, cloud sync, backup, or remote activation via MAC depending on your use). If no content is displayed, the problem generally comes from the supplier information or the import step.

Before you begin, check the format provided by your service provider. WAVE IPTV accepts M3U links (direct or redirection), Xtream Codes access (server URL + username + password), and certain M3U links in Xtream format. On Android TV, keep in mind that navigation is based on focus: short click to open, long click for contextual actions.

At the very first start, the application displays a single intro screen, then redirects you to the import screen. This introductory screen only appears once. If you don't know where to start, use the playlist import directly from this screen.

If you want to avoid entering the remote control, choose the QR code. If you already have a link ready, use M3U. If your provider gives three separate fields, use Xtream Codes. If you are migrating to a new device, use Backup Restore (Premium). If you're syncing multiple devices, use Cloud Sync (Premium, one code per device at a time).

• Remote activation by MAC: available from the web account area, useful for linking a playlist to a TV device without entering the identifiers on the TV.
• After MAC activation, wait at least 10 seconds before restarting the TV application.

The most common causes are a poorly pasted URL, an automatically modified protocol (HTTP to HTTPS), or occasional saturation of the service at the time of the QR transfer. If nothing happens after about 30 seconds in QR mode, close the TV app completely then relaunch it before starting again.

• Remove spaces before/after the URL.
• Check the HTTP/HTTPS protocol required by your provider.
• Let the insertion complete without interrupting the process.

After validation, loading can take 1 to 2 minutes, sometimes more depending on the size of the playlist. In some cases, part of the catalog may appear missing right after insertion. Then launch a full update from Settings > Playlist and update.

• If the playlist only contains channels, the redirection goes directly to the TV screen.
• If the playlist also contains films and series, the initial redirection goes to Films and Series.

The left sidebar is collapsed by default and expands to focus. In the Movies/Series and TV screens, a short click opens the item, and a long click opens the quick actions. You can also simplify the interface by hiding certain shortcuts or sections from the preferences.

• In Films/Series, the long click allows in particular Favorites, History, Personalized groups and direct playback.
• In the group drawers, the active playlist and custom groups are accessible as shortcuts.

The VOD grid can display supplier data, while the detail sheet often uses TMDB when the TMDB identifier is available. This is why some notes, descriptions or castings may differ between the two screens. In practice, the detail sheet remains the most complete reference in most cases.

• The external player only appears if a compatible application (e.g. VLC) is installed.
• You can set a preferred drive in Settings > Preferences.

My Wave relies largely on TMDB data and the TMDB ID transmitted by the provider. If this identifier is absent or incomplete, content may be marked unavailable even if it exists in the playlist. In this case, only the trailer can be read.

• My Wave is a Premium section.
• The display of this section is customizable in Settings > Preferences.

In VOD, Favorites and History are Premium functions. You can add content to Favorites with a long click or from the detail sheet. The history is automatically filled after a reading time (1 minute by default), adjustable in the preferences.

• Single deletion: long click on the content.
• Global deletion: trash can icon in the relevant section.

The text search requires a minimum of 3 characters. For voice search, you must close the keyboard, use a remote control with microphone and allow audio recognition. For best results, filter by type (Movies, Series, TV Channels, Programs).

The replay depends on the channel and the provider. The clock icon is the main indicator: without this icon, replay is not available. If present, you can start the replay from the EPG or from the side panels of the TV player.

• Use the day/time slot filters to check the correct schedule.
• The Return to Live button allows you to quickly return to the current program.
• Double-click on a program or long press on Return from the guide to go to full screen.

This is a rule for designing custom Groups (Premium function). A group can only contain one type of content: movies only, or series only, or channels only. This constraint guarantees consistent filters and more stable navigation.

• You can create as many groups as necessary, one per use.
• Quick addition is possible via long click from the VOD and EPG screens.

The VOD player allows you to adjust audio track, subtitles, screen format and advanced settings. If you notice a lip shift, correct the audio delay (+/-). For series, automatic play of the next episode and its completion threshold can be adjusted in the preferences.

• OpenSubtitles and left/right side panels: Premium functions.
• You can also change the buffer if you notice jitters (cuts) in the video stream
• The technical diagnosis (QR) allows you to share an audio/video/network report with support.

Start with the advanced settings of the TV player: software audio decoding, audio delay, TV buffer, then test the safe transition if the preview/full screen transition poses a problem. These options fix the majority of cases on sensitive devices.

• If a channel has no sound, enable software audio decoding.
• Software audio decoding automatically disables audio passthrough.
• The safe transition cuts sound and image for 1 to 2 seconds: activate it only if the switch freezes.

Each new profile must be associated with a playlist. For deletion, you cannot delete the currently active playlist. If you only have one playlist, create a second one first, switch to it, then delete the old one.

• Only one playlist can be active at a time.
• Changing the playlist restarts the TV and VOD content depending on the chosen source.

First check the Playlist and update section (manual update, automatic schedule), then the connection test to confirm the provider response. If content does not appear in search, also check the visibility of groups and channels, because a hidden element disappears from the results.

• Default scheduled update: 04:00.
• Typical update duration: 1 to 5 minutes.
• Remote control mapping also allows you to correct navigation conflicts in the TV player.

1. 01Install Wave IPTV Mobile on phone/tablet.
2. 02Import your playlist to mobile.
3. 03Open Settings > Premium TV Code.
4. 04Finalize payment to generate the code.
5. 05Enter this code on the TV in Settings > Subscription, then validate the activation.

On Android TV, the purchase or subscription is managed via the Google Play environment. On Fire TV and versions outside the Play Store, Premium activation requires a code generated from the mobile application. The 14-day Premium trial can be activated from the application and does not trigger any automatic debit without voluntary action on your part.

Use the Info & Help section to view the changelog and contact the team. A QR code at the bottom of the page allows you to send an email to support. The more precise your description (steps, device, observed behavior, frequency), the faster the resolution will be.

• Clearly explain what you were doing before the problem.
• Indicate if the problem is reproducible and in which section it appears.
• Add a technical report via QR from the player if the problem concerns audio/video playback.